At ABC Education, we help every child reach their potential through tailored tutoring. Working closely with schools, local authorities, parents and tutors, we provide high-quality, student-focused support.

We’re looking for an Operations Administrator who is highly organised, reliable, and takes pride in keeping systems accurate and up to date. This role is central to supporting the wider team, ensuring day-to-day operations run efficiently and information is consistently well managed.

Role Purpose

The Operations Administrator provides essential administrative support across the operations and client liaison teams. You will help maintain accurate systems, support reporting processes, and ensure key information is organised, accessible, and up to date.

Key Responsibilities

Operational Support

• Provide day-to-day administrative support to the operations and client liaison teams

• Support general administrative tasks to improve team efficiency and organisation

• Liaise with internal teams to ensure information is accurate, consistent and up to date

Systems & Data Management

• Maintain accurate records across systems including TutorCruncher, SharePoint and internal trackers

• Ensure data is regularly reviewed and updated to support operational accuracy

• Organise and maintain structured filing systems for ease of access

Attendance & Reporting

• Support attendance monitoring by updating records and flagging concerns

• Assist with the preparation of weekly and monthly reports for internal teams and local authorities

• Ensure reporting data is accurate and submitted in a timely manner

Documentation & Onboarding

• Manage and organise documentation including contracts, student information and compliance records

• Support onboarding processes by checking documentation and maintaining accurate records

• Ensure all required information is complete and correctly stored

Communication & Coordination

• Support inbox management, ensuring queries are directed appropriately and responded to in a timely manner

• Work closely with team members to ensure smooth communication and coordination across functions

Candidate Profile

Essential Attributes

• Highly organised with strong attention to detail

• Able to manage multiple tasks and priorities effectively

• Comfortable working with systems and maintaining accurate data

• Reliable and consistent in approach to administrative tasks

• Good written and verbal communication skills

• Proactive and willing to support across different areas of the team

Desirable

• Experience in an administrative or operations support role

• Familiarity with CRM or database systems (e.g. TutorCruncher)

• Experience working in education, recruitment or a service-based environment

Benefits

Pay: Competitive, dependent on experience. Full time.

Bonus scheme linked to measurable targets

Statutory pension

Supportive, collaborative and friendly team environment