At ABC Education, we help every child reach their potential through tailored tutoring. Working closely with schools, local authorities, parents, and tutors, we provide high-quality, student-focused support. We’re looking for a Client Liaison Officer who can thrive in a fast-paced environment, take ownership of outcomes, and make a real difference for students every day.

Role Purpose

The Client Liaison Officer is central to ensuring students receive the right support at the right time. You’ll manage multiple cases, coordinate with tutors, parents, and schools, and proactively solve problems to keep everything running smoothly. This role requires high accountability, operational capability, and a calm, solution-focused approach under pressure.

Key Responsibilities

Student & Client Support

• Be the main point of contact for parents, tutors, schools and case workers

• Monitor student progress and intervene proactively to resolve issues

• Build and maintain positive, professional relationships with all stakeholders

Case & Operational Management

• Manage high volumes of cases accurately and efficiently, keeping records up to date

• Match students with appropriate tutors quickly while maintaining quality standards

• Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant

Reporting & System Management

• Accurately record and report student and operational data in internal systems

• Generate timely updates for management, highlighting key risks, trends and progress

• Maintain strong organisational systems to support multi-layered operations

Proactivity & Problem Solving

• Anticipate potential challenges and act to prevent issues

• Offer solutions and take ownership to resolve operational or client-related problems

• Ensure tasks are completed with a high level of accuracy and attention to detail

Candidate Profile

Essential Attributes:

• Calm under pressure and able to manage a high workload.

• Excellent verbal and written communication skills.

• Strong working memory — able to retain, process, and act on multiple pieces of information across different cases.

• System-orientated and operationally capable, with strong attention to detail.

• Proactive, solution-focused, and accountable for outcomes.

• Experienced in multi-tasking across complex or layered responsibilities.

• Positive, professional approach with stakeholders at all levels.

Desirable:

• Experience in education, recruitment, or service delivery.

• Familiarity with monitoring student outcomes or operational KPIs.

Benefits

• Bonus scheme linked to measurable targets

• Statutory pension

• Supportive, collaborative, and friendly team environment